How can we help?
Guides and straight answers for seekers, owners, and brokers — from revealing a phone number to promoting your listing.
Find the right guide
Topic hubs covering everything from your first search to running a verified listing portfolio.
Contacting & visits
Why is the owner's phone number masked?
Every number on PlotsLand stays masked (e.g. +91 98•••••210) until you tap Reveal number on a live listing. We mask numbers so owners don't get a flood of spam calls and you only connect with listings you're serious about. Revealing a number is free for seekers — there's no brokerage, and the owner is notified that you're a genuine lead.
How do leads reach an owner when I enquire?
When you send a message or request a visit, it lands in the owner's lead inbox with your name, locality, and intent — never as anonymous form-spam. Owners reply from the same thread, so your full chat history stays in one place under Messages. You'll see a notification the moment they respond.
How do I schedule a property visit?
Open a listing and tap Request a visit, then pick a date and time slot. The owner confirms, reschedules, or marks it complete from their dashboard, and you both get a reminder. You can track every visit — Requested, Confirmed, or Completed — from your account, and cancel any time with a single tap.
Posting a property
Is posting a property really free for owners?
Yes. Owners can post on the free Starter plan with no listing fee and no brokerage — you keep what would have gone to a middleman. Starter includes one live listing and your full lead inbox. If you manage several properties or want more reach, paid plans and promote packages are optional add-ons, never a requirement to go live.
How do I get the verified badge on my listing?
After you post, complete a quick KYC — confirm your phone via OTP and add ownership details. Once our team checks your identity and that the listing is fresh and accurate, the Verified badge appears on your listing. Verified listings rank higher in search and earn noticeably more seeker trust. New listings show as In review until that check clears, usually within a day.
What do the Urgent, Featured, and Top of Search promote packages do?
Promote packages push a single listing to more seekers for a fixed window. Urgent adds an attention badge, Featured places your listing in the hand-picked carousels across the site, and Top of Search lifts it to the top of matching results. Each runs for a set number of days, then your listing returns to its normal ranking — no auto-renewal surprises.
Payments
How do I log in — do I need a password?
No password needed. PlotsLand uses OTP login: enter your phone number, we text you a one-time code, and you're in. The same number anchors your verified badge, your lead inbox, and your saved searches, so your account stays secure without yet another password to remember.
Where can I find my invoices and payment history?
Every plan charge and promote purchase generates an invoice under Billing in your dashboard. Each entry shows the invoice number, date, amount in Rs, payment method, and status — Paid, Pending, or Failed. You can download any invoice for your records at any time.
What is your refund policy on plans and promotions?
If a promote package or paid plan didn't activate correctly — for example a payment showed as Paid but the boost never went live — write to support@plotsland.in within 7 days and we'll refund the full amount to your original payment method. Promotions already delivered for their full duration aren't refundable, but we'll always credit any window you didn't receive.
Talk to a real person
Our support team is based in India and answers Mon to Sat, 9am to 7pm IST. Pick whatever's easiest.
Chat with support — quickest for a question about a listing, a lead, or your account.
Email us — support@plotsland.in. Best for billing, refunds, or anything you'd like in writing. Replies within one business day.
Call us — +91 80 4567 8900, Mon to Sat, 9am to 7pm IST.
